Tree Surgeons Enfield Terms and Conditions

These Terms and Conditions set out the basis on which tree surgery services are provided by Tree Surgeons Enfield. By requesting a quotation, making a booking, or allowing work to commence, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the service, the responsibilities of both parties, and the standards that apply throughout the work. Please read them carefully before confirming any instruction for tree surgery, arboricultural maintenance, or related site clearance.

In these terms, references to “we,” “us,” and “our” mean the service provider carrying out the work, and references to “you” or “the customer” mean the person, business, landlord, managing agent, or other party instructing the services. The scope may include pruning, crown reduction, crown lifting, sectional dismantling, stump grinding, hedge work, deadwood removal, and associated waste collection, but only where specifically agreed in writing or in an accepted quote.

Any description of work is based on the information provided at the time of enquiry and, where relevant, any site visit or photographic assessment. If conditions on site differ from those described, we may need to revise the quotation, timetable, equipment requirements, or method statement. Unless otherwise agreed, all services are subject to site access being suitable, the customer having authority to instruct the work, and any required permissions being in place before the job begins.

Bookings are confirmed only when the customer accepts our quotation and we acknowledge the booking in writing or by another recorded method. A quote may be verbal, written, or issued electronically, but any binding instruction must be clear. Where a deposit is requested, the booking is not secured until that deposit has been paid. We reserve the right to decline or reschedule work where weather, safety concerns, access issues, or incomplete information would make the booking impracticable.

It is the customer’s responsibility to ensure that the person placing the booking has authority to do so. If work is arranged by an agent, landlord, tenant, property manager, or contractor, that person warrants that they have permission from the lawful occupier or owner where required. The customer must also ensure that trees, timber, surfaces, boundaries, driveways, gardens, and structures involved in the work can be accessed safely on the agreed date.

We may provide an estimated start time or arrival window, but all dates and times are approximate unless expressly agreed as fixed. Tree surgery is often affected by weather, traffic, equipment availability, and the practical need to complete work safely. For that reason, we do not accept liability for reasonable delays outside our control. Where a delay occurs, we will aim to inform the customer as soon as reasonably possible and rearrange the visit where necessary.

Prices are based on the agreed scope of work, the condition of the trees, and the assumptions made at quotation stage. Unless stated otherwise, quoted prices are exclusive of VAT. If the work changes because the customer requests additional tasks, hidden defects are discovered, or access becomes more difficult than expected, we may issue a revised price before continuing. The customer will be informed of any material increase and may choose whether to proceed with the revised instruction.

Payment terms will be confirmed in the quotation or invoice. Unless otherwise agreed, payment is due immediately upon completion of the work, or within the timeframe stated on the invoice. We accept payment by the methods specified at the time of booking, and we may require a deposit or staged payment for larger or more complex jobs. Title to any removed timber or waste remains with us unless the customer has agreed to retain it.

Late payment may result in administrative charges, interest, or suspension of further services, to the extent permitted by law. If payment is not received when due, we may pursue recovery of the outstanding amount, including reasonable costs incurred in collection. Where a customer disputes an invoice, they must notify us promptly and provide details of the issue. Undisputed sums remain payable while any genuine dispute is investigated.

Cancellations by the customer should be notified as soon as possible. If notice is given sufficiently in advance and no costs have been incurred, we may agree to cancel without charge. However, where a booking is cancelled at short notice, or where materials, labour, machinery, permits, or transport have already been arranged, we reserve the right to charge a cancellation fee that reflects the loss and expense reasonably incurred. Any deposit paid may be retained to cover such costs.

If we need to cancel or postpone a booking, we will normally offer an alternative date. Reasons for cancellation may include adverse weather, unforeseen safety risks, equipment failure, staff illness, third-party access problems, or legal restrictions affecting the work. Although we will use reasonable efforts to complete the service on the agreed date, we are not liable for losses caused by events beyond our control, provided we act reasonably and communicate the issue promptly.

For work involving trees near roads, utilities, neighbouring land, or shared boundaries, the customer must ensure that relevant permissions, notices, or consents have been obtained unless we have expressly agreed to arrange them. If consent is required from a third party and is not granted, the job may need to be delayed or cancelled. Any additional expense arising from missing permissions, incomplete information, or access refusal may be charged to the customer.

We carry out tree surgery with reasonable skill and care and in accordance with applicable professional standards. However, tree work carries inherent risks, including the possibility of unpredictable movement in branches, timber, root systems, or weakened structures. The customer accepts that despite reasonable precautions, some level of residual risk remains. We shall not be liable for losses arising from defects that were not reasonably visible, from natural tree failure, or from circumstances that could not reasonably have been detected before or during the work.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability for loss or damage arising out of the services shall be limited to the amount paid or payable for the specific work giving rise to the claim, unless a higher limit is required by law. We are not liable for indirect or consequential loss, loss of profits, business interruption, or loss of enjoyment.

The customer is responsible for removing or protecting items that may be damaged by dust, vibration, falling material, or access by machinery. This includes vehicles, garden furniture, ornaments, sheds, greenhouses, cables, delicate surfaces, and any personal property located near the work area. Where the customer asks us to move items, we will do so only if it is safe and reasonable. We are not responsible for damage resulting from items left in the working zone contrary to our instructions.

Before work begins, the customer must disclose known hazards, including underground services, overhead lines, hidden structures, unstable ground, bee or wasp nests, protected species, contaminated material, or any circumstance that may affect safe operation. If the site is found to be unsafe or materially different from what was described, we may suspend work until the issue is resolved. Any waiting time, abortive visit, or additional safety measure required as a result of inaccurate information may be charged.

Waste generated during tree surgery is handled in accordance with applicable UK waste regulations, including duties relating to the transfer, transport, segregation, and lawful disposal of green waste, timber, arisings, and stump material. Unless otherwise agreed, waste created by the work becomes our responsibility and will be removed or processed by us in line with environmental and licensing requirements. We will take reasonable steps to ensure that waste is managed responsibly and sent to appropriate facilities.

If the customer wishes to keep logs, chips, mulch, or other arisings, this must be agreed in advance. Once removed from site, waste cannot normally be recovered. Where a customer retains waste on site, they are responsible for its storage, use, and disposal in compliance with the law. We do not accept liability for any later misuse, fly-tipping, or improper disposal of material that has been lawfully transferred to the customer.

Any protected trees, conservation area controls, planning conditions, or other statutory constraints remain the customer’s responsibility unless we have expressly agreed to verify or secure the necessary permissions. Our agreement to undertake work does not imply that consent has been granted. If required approvals are absent, work may have to be postponed, amended, or cancelled. The customer is responsible for the consequences of proceeding without the relevant legal authorisation.

We may refuse to carry out work that would breach law, local authority requirements, highways rules, environmental obligations, or safety standards. If we believe the proposed work could create an unlawful or unsafe outcome, we may recommend changes or decline the instruction. Any advice we provide is based on the information available at the time and should not be treated as legal advice. Customers remain responsible for taking their own independent advice where needed.

All materials, methods, and equipment used for the service remain our property unless otherwise agreed. No right is granted to copy our documents, use our operational procedures, or represent our service as another party’s own. Any estimates, quotations, or written specifications remain valid only for the period stated, or, if no period is stated, for a reasonable time in light of market conditions and scheduling availability.

The customer must cooperate with our team by providing reasonable access to the site, ensuring gates, driveways, and entry points are unlocked or otherwise available, and by arranging any parking permissions needed for vehicles or machinery. If access is restricted, unsafe, or obstructed, we may be unable to complete the work, and charges may apply for wasted attendance. We may also stop work if members of the public, children, pets, or other hazards create unacceptable risk.

Where additional work is discovered that is not included in the original instruction, we will normally seek approval before proceeding. This may include extra stump grinding, further reductions, removal of storm damage, or work arising from concealed decay or structural instability. If immediate action is required to make the site safe, we may carry out emergency measures and charge reasonably for the necessary labour and equipment used.

These terms may be updated from time to time. The version that applies is the one in force at the date the booking is accepted, unless a later version is expressly agreed by both parties. If any term is found to be unlawful or unenforceable, the remainder will continue in full force. Failure by us to enforce a right on one occasion does not waive that right on any later occasion.

The contract between the customer and Tree Surgeons Enfield is formed under the laws of England and Wales. Any dispute arising from or connected with these terms, the quotation, or the services provided shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights that apply.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. If anything in these terms is unclear, the customer should raise the matter before work begins. Once the service has been instructed, the agreed terms will apply to the extent permitted by law and will govern the relationship between the parties for the relevant tree surgery project.